Building a Real-Time E-Commerce Support Platform with an AI Agent Team

Ever abandoned a shopping cart because you couldn't quickly ask, "When will my package arrive?" Industry averages put cart abandonment at around 70%, and slow answers are a major cause: contact forms, ticket portals, and emails that get a reply hours later.

That problem led me to build Aura Gear, a real-time customer support platform for e-commerce. It's also an experiment in how an engineer and a team of AI agents can build a complete system together, from specification to operations.

An asynchronous, ultra-low latency real-time customer support platform built for modern e-commerce storefronts. Features an embeddable customer concierge widget with instant order tracking and a multi-pane support agent command center.