Uber rollt ChatGPT Work für alle 30.000 Mitarbeiter aus

Buy One Founder Summit Ticket, Get a Second for Free. Register now.

Disrupt doors open Oct. 13. Get your pass and bring someone with you at 50% off. REGISTER NOW.

TechCrunch Desktop Logo TechCrunch Mobile Logo Latest Startups Venture Apple Security AI Apps Disrupt 2026 Events Podcasts Newsletters Search Submit Site Search Toggle Mega Menu Toggle Topics Latest

Uber puts all 30,000 employees on ChatGPT Work Lucas Ropek 9:00 AM PDT · October 22, 2026 Uber and OpenAI announced an expansion of their partnership on Thursday, with the ride-share giant telling TechCrunch that its entire global workforce — some 30,000 people — will now be using ChatGPT Work.

ChatGPT Work was introduced in July as an enterprise-focused AI agent that corporate teams could deploy for various workflows.

Uber originally piloted ChatGPT Work with 1,000 employees earlier this year but has now scaled up its usage to the entire company.

That earlier pilot was deployed to workers from across Uber’s various departments, including finance, operations, and product. Indeed, a majority of the early adopters — some 80% — were non-engineers, Sumanth Sukumar, Uber’s VP of engineering, told TechCrunch.

“They used it for a wide range of tasks: analyzing complex data from our operations to identify trends and develop recommendations; localizing training materials for different markets and languages; and building personalized interactive dashboards to manage their daily work,” he said.

Yet while the ride-share giant is now going all in on ChatGPT, it has not settled on exactly how employees will use it. “Our approach is to make powerful AI tools available across Uber while giving teams room to experiment,” Sukumar said. “For example, earlier this year we paired 30 AI engineers with teams across Uber and gave them two weeks to automate key parts of their job. Those ‘AI pods’ showed us how much opportunity there is when you combine technical expertise with a deep understanding of a particular job.”

Uber didn’t disclose how much it’s spending on the new rollout of the chatbot. Instead, Sukumar said the company will track how employees use the tool. “We’ll look at how employees are using the technology, the kinds of workflows they develop and how it helps them work more effectively. We’ll evaluate those outcomes and use what we learn to guide how we deploy AI across the business,” he said. Uber says OpenAI worked closely with the company on integrating the chatbot.

OpenAI has moved quickly to scale up its enterprise business as it competes with its chief competitor, Anthropic. Once known largely as a consumer brand, the ChatGPT creator has swiftly gained a loyal following with business customers, while other AI companies have struggled to keep up.

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

November 4 Boston Buy One Pass, Get a Second Free Cover more ground at TechCrunch’s ultimate founder bootcamp of the year by bringing your co-founder or partner for free Book before the BOGO deal expires

Airbnb limits chores for guests, sparking backlash from hosts Lauren Forristal

The internet is having a very bad cybersecurity day Sarah Perez

People are using AI to make their smart TVs dumb again Sarah Perez

Anthropic says its workforce has become less junior and is spending more time in meetings Anthony Ha

Replit makes OpenAI its default over Anthropic, CEO says Kirsten Korosec Lucas Ropek Rebecca Bellan

Mark Wahlberg wants to take on the longevity-startup crowd with an affordable gym concept Connie Loizos

Tesla reveals SpaceX-powered Roadster that flies and falls with style Sean O'Kane

X LinkedIn Facebook Instagram youTube Mastodon Threads Bluesky TechCrunch Staff Contact Us Advertise Site Map Terms of Service Privacy Policy RSS Terms of Use Code of Conduct Voice AI Anthropic Flock Startup Battlefield Disrupt 2026 Tech Layoffs ChatGPT © 2026 TechCrunch Media LLC.